Right-Click vs. Write "Click"

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK!"
Tech Support: "Did you get a pop-up menu?"
Customer: "No"
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No"
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".